Privacy Policy for Sodhera.com

Sodhera Intelligence Pvt. Ltd. ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, Sodhera.com (the "Site"), and our related services (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information in the following ways to provide and improve our Service:

A. Information You Provide to Us

• Account Registration: When you create an account, we collect personal information, which may include your full name, email address, physical address, phone number, company name, and referral source (optional).
• Payment Verification: Our Service requires payment via third-party platforms like Fonepay. To verify your payment, you are required to send us a receipt. We use this receipt solely for verification and do not store sensitive financial account details on our servers.
• Communications: If you contact us directly, such as by sending an email, we may receive additional information about you, such as the contents of your message and any other information you choose to provide.

B. Information We Collect Automatically

When you use our Service, we automatically log information about your interaction and usage. This includes:

• Usage Data: We track your activity within the Service. This includes the full text of search queries you make, the complete history of your conversations with our AI chat features, the specific documents you view or access, and the features you use.
• Log and Device Information: We collect log data from your device, which may include your IP address, browser type and version, operating system, the pages you visit on our Site, the time and date of your visit, and other standard diagnostic data.
• Cookies and Similar Technologies: We may use cookies and similar tracking technologies to track activity on our Service and hold certain information. While we may not use them currently, we anticipate using them in the future to enhance your experience. Cookies are files with a small amount of data that may be stored on your device. Their uses will include:

• Essential Cookies: To operate our Service, such as keeping you logged in.
• Preference Cookies: To remember your settings and various preferences.
• Performance Cookies: To help us understand how our Service is being used and to improve its performance.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain the Service: To operate the Site, process your subscription, and give you access to its features.
• To Improve and Personalize the Service: To understand how you use the Service, to improve the accuracy of our AI models, and to personalize your experience. Your search and chat history is essential for this process.
• To Develop New Features: To analyze usage trends to inform the development of new tools and functionalities.
• To Communicate with You: To send you essential service-related information, such as billing reminders, security alerts, and support messages. We may also send you marketing and promotional communications about new features or special offers. You can opt-out of marketing communications as described in Section 6.
• For Security and Fraud Prevention: To monitor for and prevent fraudulent or unauthorized activity and to enforce our Terms and Conditions.

3. How We Share and Disclose Information

We are committed to not selling your personal data. We only share your information with third parties in the limited circumstances described below:

• Service Providers: We share information with third-party vendors and partners who help us operate our business. This includes:

• Hosting Providers: Our website and database are hosted on servers provided by third-party companies (such as Amazon Web Services or Google Cloud). Your data resides on their secure infrastructure.
• Payment Processors: When you make a payment, your transaction is processed by a third-party payment gateway. We share necessary information with them to facilitate the transaction.

• Legal Obligations: We may disclose your information if required to do so by law or in response to a valid legal process, such as a court order, subpoena, or government request from the authorities of Nepal.
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as a business asset.

4. Data Security

We implement reasonable administrative and technical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information, including your full usage history, for as long as your account is active to ensure the continuous functionality and improvement of the Service.

If you choose to close your account, your data will be retained unless you explicitly request its deletion. You can request the deletion of your personal data upon account closure by following the process outlined in Section 6.

6. Your Rights and Choices

You have certain rights and choices regarding your personal information:

• Access and Update: You can review and edit your profile information at any time through your account settings.
• Opting Out of Marketing Communications: You can opt-out of receiving promotional emails from us at any time by sending a request to admin@sodhera.com. Please note that you will continue to receive essential transactional and service-related emails even after opting out of marketing communications.
• Account Deletion: You cannot delete your account directly through the user interface. To permanently close your account and request the deletion of your associated personal data, you must send a formal request to admin@sodhera.com from the email address associated with your account. We will process your request in a reasonable timeframe.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
admin@sodhera.com